We contribute to society, never forgetting to be grateful.

AIM SERVICES is striving to improve customer satisfaction by achieving high-quality services based on the three perspectives of "customer," "employee," and "society." In addition, we contribute to creating a more affluent society by making use of our knowledge and know-how related to food.

Basic Policy on Sustainability

AIM SERVICES has formulated its Basic Policy on Sustainability concerning 5 key areas:
1. Food safety, 2. The environment, 3. Human rights, 4. Labor, and 5. Business practices.

We will strive to procure and provide safer, more secure products and services, and will also contribute to the realization of a sustainable society, by taking seriously the effects of our business practices on the environment and on human rights.

Our Basic Policy on Sustainability in relation to the 5 key areas

1.Food safety
We place a priority on ensuring food safety, since food supports the future of people’s lives.
To ensure food safety, we aim to establish a prevention-based food safety system that covers not only microbial hazards, but also includes allergen control, the management of non-food materials in contact with food, supplier control and food defense.

2.The environment
To reduce the environmental burden, through our environmental activities we are striving to further promote our programs for sustainable improvement, and are actively encouraging the use of raw materials with a mind to resource conservation.

3.Human rights
We respect the personality and individuality of all people, and we encourage the prevention of unfair discrimination and human rights abuses.

We strive to maintain and improve our work environment, where employees can work with peace of mind and a sense of stability. We will enhance our personnel systems to make the achievement of a work-life balance and diverse working styles easier.

5.Business practices
We respect and comply with laws and regulations designed to ensure fair trade, such as the Antimonopoly Act and the Subcontract Act, and we respect intellectual property rights such as trademark rights. In addition, we recognize that each and every employee is a member of a local community, and so we aim to contribute to regional development through our work.

Environmental policy


AIM SERVICES is promoting efforts related to the 5 key areas to help Japan’s future through our “food service”. We consider that by corresponding to the needs of our customers’ health issues and preservation of Japanese tradition, and so on, along with the issues concerning the key areas will contribute to a sustainable society.

Among the 5 key areas, we will continuously improve our environmental management system to enhance our environmental performance.


By encouraging the use of raw materials with a mind to resource conservation, we will strive to reduce the environmental burden.
We will also enhance procedures to achieve the goals under the partnership with our clients, customers, suppliers and the local community.

Environmental protection

ISO14001 acquisition

After the acquisition of ISO14001 certification on November 24th 2000, we have introduced environmental management system into all our business activities, and are working to reduce our environmental burden in various scenes.
And by formulating Basic Policy on Sustainability in December 2008, we strive further to combine the environmental management system into our business.

Waste reduction through planned cooking

We use our unique menu planning system (8 STEPS) to achieve no-waste ingredient procurement and menu planning, so that we can reduce food waste generation, reduce quantities and promote recycling. For example, by reducing food loss through accurate forecasting based on daily operational data, making planned purchasing, conducting inventory management, using pre-cut vegetables and using a menu plan that matches the customer's preferences, we are reducing the amount of food disposal and unsold items.

We also manage our food waste. We separate our waste, and measure and record it as we strive for waste reduction and greater recycling. Used cooking oil is properly treated and recycled. Furthermore, we use a centralized distribution system to reduce the number of delivery vehicles and thus cut emissions, to help with environmental problems.

Social contribution


TABLE FOR TWO is a movement that offers healthy menus in company cafeterias and donates ¥20 per meal to developing countries to pay for school lunches. We agree with the purpose of the TABLE FOR TWO program and began our involvement in October 2007. Each year, more and more of our units are signing up. At present we operate the scheme in over 60 units.

Employment of persons with disabilities

Our company is helping disabled people to be independent by actively employing them. We started our program to employ disabled people in-house in 1992 and we began accepting trainees from a nearby special-needs school (currently a special support school). Since then, following the development and expansion of this in-house system, more than 300 people are actively employed in more than 200 units nationwide.

AIM Services Japan Co., Ltd. Employment of disabled person (as of June 1, 2021)

  • No. of employing units: 250
  • No. of intellectually disabled persons: 260
  • No. of physically / mentally disabled persons: 106